Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with Rivo Casino. This Privacy Policy explains what information we collect when you use our services, how we use and share that information, your rights, and how to contact us. Please read it carefully. If you have questions or wish to exercise your rights, contact us via email.

Information we collect

We collect information that helps us create and manage your account, comply with legal requirements, provide customer support, and improve our services. Categories of data we process include:

Account and identity data: name, email address, date of birth, country of residence, and any information you provide during registration.
Verification documents: identity and address documents and, where required, documents to verify ownership of payment methods for identity checks.
Account activity: account identifiers, usernames, login history, game-play activity, preferences, and related settings.
Technical and device data: IP address, device identifiers, browser type, operating system, and connection data used to deliver our services and improve performance.
Communications: messages you send to our support team, including chats and emails, and our responses.
Marketing and preferences: your communication preferences and any consents you provide for promotional messages.
Responsible-gambling information: data relevant to safer play tools such as self-exclusion, cooling-off requests, and loss limits.

How we collect information

Directly from you when you register, complete your profile, send messages to support, verify your identity, or otherwise interact with our services.
Automatically when you use the site or apps, through logs, cookies, and similar technologies that record device and usage information.
From third parties where necessary for identity verification, fraud prevention, or regulatory compliance. We only receive such information when permitted by law or with your consent.

How we use your data

We use personal data for clear, limited purposes, including:

To create and manage your account and provide the services you request.
To verify your identity and comply with legal and regulatory obligations, including identity checks where required (for example, at first withdrawal or when cumulative activity triggers a verification request).
To communicate with you about your account, respond to inquiries, and resolve complaints.
To operate, maintain, and improve our website and services, and to personalize your experience.
To detect, prevent, and investigate fraud, abuse, and other prohibited activity.
To provide, operate, and enforce safer-gambling tools such as self-exclusion, cooling-off, and loss limits.
To send marketing communications where you have consented or where we have a lawful basis to do so, and to manage your marketing preferences.
To meet legal and regulatory obligations and to respond to lawful requests from regulators or law enforcement.

Legal bases for processing (GDPR)

Performance of a contract: processing necessary to perform our agreement with you and provide requested services.
Legal obligation: processing required to comply with laws and regulatory obligations.
Legitimate interests: where we have a legitimate business reason to process data (for example, fraud prevention, network and information security, service improvement), provided this does not override your rights and freedoms.
Consent: where you have given clear consent for a specific purpose, such as receiving marketing communications.

Sharing and disclosure of data

We may share your information with third parties only as necessary to operate our services, meet legal obligations, and protect users and the business. Examples include:

Service providers who perform functions on our behalf (such as IT, hosting, identity verification, and customer support).
Game and platform providers where sharing is necessary for account and play-related functionality.
Regulators, law enforcement, or other authorities where required by law or to respond to lawful requests.
Fraud-prevention and security partners to detect and prevent abuse and illegal activity.
Affiliates or other parties where you have given consent or where a legal process requires disclosure.

We require third parties to protect personal data and use it only for permitted purposes. If we transfer data internationally, we take steps to ensure adequate safeguards are in place, such as contractual protections permitted under applicable law.

Data retention

We retain your personal data only as long as necessary for the purposes described in this policy, to meet legal and regulatory obligations, to resolve disputes, and to enforce our agreements. Account-related data is typically retained while your account is active and for a limited period after account closure in line with legal requirements and legitimate business needs.

Your rights

Depending on where you live and subject to applicable law, you may have the following rights in relation to your personal data:

Access: request a copy of personal data we hold about you.
Rectification: ask us to correct inaccurate or incomplete data.
Erasure: request deletion of your personal data in certain circumstances.
Restriction: request that we limit how we use your data.
Data portability: request transfer of your data to you or another provider in a commonly used format where applicable.
Object: object to processing based on legitimate interests or direct marketing.
Withdraw consent: withdraw consent for processing where processing is based on consent.

To exercise these rights, contact us. We will verify your identity before responding and will typically respond within one month, or a longer period if permitted by law. You also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

Cookies and similar technologies

We use cookies and similar technologies to ensure the site functions correctly, improve performance, and provide analytics and marketing capabilities. Cookie types include:

Essential cookies: required for core site functions and account security.
Performance and analytics cookies: help us understand how the site is used and how to improve it.
Marketing cookies: support tailored communications where you have consented.

You can control or remove cookies through your browser settings. Disabling some cookies may affect site functionality.

Security measures

We implement technical and organizational measures designed to protect your personal data from unauthorized access, loss, misuse, or alteration. These measures include access controls, encryption for data in transit and at rest where appropriate, staff training, and regular security reviews. While we use reasonable safeguards, no method of transmission or storage is completely secure.

Responsible gambling and personal data

We process personal data to operate and enforce responsible-gambling tools. This includes handling requests for self-exclusion, cooling-off periods, loss limits, and other safer-play measures. Some tools may be available only by contacting support; if you need assistance or wish to request self-exclusion, contact us.

Children’s privacy and age limits

Our services are intended for adults only. You must be at least 18 years old or meet the higher legal gambling age in your jurisdiction. We do not knowingly collect personal data from minors. If we learn we have collected data from someone under the applicable age, we will take steps to delete it.

Changes to this privacy policy

We may update this policy from time to time. When we make material changes, we will provide notice through the site or by other means as required by law. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us via email.