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Responsible gambling

At Rivo Casino we care about your wellbeing while you play. Mindful play means enjoying games for entertainment, staying in control of time and money, and getting help early if play ever stops being fun. Below you’ll find practical, non-judgmental steps, tools and guidance to protect yourself and others.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide tools designed to help you manage play and reduce harm. These tools are there to support your choices and can be adjusted with our team if needed.

  • Deposit limits: Set daily, weekly or monthly deposit caps to control how much you can add to your account. Typical minimums for deposits are CAD 25 by card and CAD 30 by cryptocurrency; choose limits that fit your budget.
  • Loss and session controls: Use loss limits and session-length reminders to track spending and time. These can help prevent long, impulsive sessions.
  • Time-outs (cooling-off): A short break from play that temporarily blocks access to your account. This is a good step if you want to pause and reassess.
  • Self-exclusion: If you need a longer break, self-exclusion closes access for a defined period. Self-exclusion is reversible only after the agreed period and may require contacting support to set up or lift.

Warning Signs of Problem Gambling

Recognizing early signs helps you take action before problems grow. If you notice several of these, consider using limits or seeking support.

  • Spending more money or time than you intended
  • Chasing losses or increasing stakes to win back money
  • Neglecting work, study, family or social commitments
  • Borrowing, selling possessions or neglecting bills to fund play
  • Feeling anxious, restless, or secretive about gambling activity
  • Struggling to stop playing despite wanting to

How to Set Limits and Use Cooling-Off

Practical steps you can take right now to keep play balanced:

  • Decide on a weekly entertainment budget before you play and stick to it.
  • Set deposit and loss limits that you cannot exceed in the short term.
  • Use session alerts or take scheduled breaks — set an alarm on your phone if needed.
  • If you feel pressured or tempted, enable a time-out immediately and take at least 24–48 hours away from play.
  • If limits available in your account do not meet your needs, contact our support team to request changes or a voluntary exclusion.

Self-Exclusion and Account Closure

If you need to stop playing for a while, self-exclusion is an effective option. It prevents access to your account and related services for the period you choose.

  • Choose the length that suits you — short cooling-off periods up to long-term exclusion are available.
  • Self-exclusion may require contacting our support team to confirm details and complete checks.
  • During exclusion, you will not be able to use deposit or play functions and promotional contact can be stopped upon request.
  • Make sure you understand the process and any effects on pending withdrawals or bonuses before confirming exclusion.

Getting Help and Support

You are not alone. If play is causing worry for you or someone close to you, reach out early.

  • Contact our support team for help with limits, account tools, or to set self-exclusion. Our team can assist with practical steps and next actions.
  • Ask for reduced marketing contact or to stop promotional messages while you take a break.
  • If you need more structured support, consider talking to a qualified counsellor who specialises in gambling-related issues. Treatment and advice can be practical and confidential.
  • If you feel at risk of harming yourself or others, seek immediate professional help in your area or contact emergency services.

Account Verification and Safer Banking

Keeping your account and funds secure supports safer play.

  • We may ask for identity, address and payment evidence when you request a withdrawal or after cumulative deposits reach $2,000. Providing these documents helps protect you and others.
  • Consider using pre-set deposit limits and secure payment methods to avoid impulsive funding.
  • Keep login details private and use device-level protections such as password managers and screen locks.
  • If you suspect unauthorized access, contact support immediately and consider changing your account and device passwords.

What to Do If You Need Immediate Assistance

If you feel overwhelmed or in crisis, act now:

  • Pause play immediately and enable a time-out or self-exclusion.
  • Contact our support team for urgent help with account access or blocking.
  • Reach out to local emergency or mental-health services if you are at risk of harming yourself or others.
  • If financial pressure is serious, speak with a trusted professional adviser about budgeting, debt advice and practical steps.

Our Commitment to Responsible Play

Rivo Casino is committed to helping you play safely and with control. We provide tools, staff support and a caring approach to anyone who needs help. If you ever want to change how you play or need support putting limits in place, contact our team — we will listen and help you take the next step.

Remember: setting limits is a sign of good self-care. Taking a break or asking for help is a strong, positive step toward staying in control and enjoying entertainment on your terms.